Frequently Asked
Questions.

Yes, completely. Orbita RFID hotel locks operate independently on 4 standard AA alkaline batteries, meaning they function perfectly during power blackouts. The batteries typically last between 12 to 18 months, depending on hotel traffic. The locks feature a built-in visual and audio low-battery warning system, and every property is provided with hidden mechanical master keys for absolute emergencies.

Absolutely. Orbita’s lock management software is fully integrated and certified with over 90% of global Property Management Systems (PMS). This includes industry standards like Opera and Fidelio, as well as various local Kenyan and cloud-based hotel software solutions. This seamless integration allows your front desk to issue room cards directly from your existing reception dashboard.

 Yes, Orbita Kenya provides nationwide and regional service. While our headquarters is in Nairobi, our certified technicians regularly handle installations, software configuration, and staff training for hotels, lodges, and resorts in Mombasa, Nakuru, Kisumu, Nanyuki, and across East Africa. We also offer lifetime local technical support to ensure your security systems operate flawlessly.

We stand by our military-grade quality. All Orbita smart locks, digital room safes, and minibars come with a standard 1-year manufacturer's warranty against mechanical and electronic defects. Because we are locally based in Kenya, we maintain an active inventory of spare parts (such as mortises and RFID readers) to ensure immediate replacements without waiting for overseas shipping.

Yes! Alongside our traditional hotel card locks, we supply advanced Wi-Fi and Bluetooth-enabled smart locks ideal for Airbnbs, boutique guesthouses, and serviced apartments in Kenya. These allow property owners to generate temporary PIN codes, issue digital e-keys via smartphones, and monitor access logs remotely from anywhere in the world.

Orbita Kenya is a comprehensive hospitality technology provider. To complement our access control systems, we supply premium electronic room safes, eco-friendly silent hotel minibars, energy-saving room switches, and secure elevator control systems. Procuring all your in-room technology from one supplier ensures seamless design integration and simplified maintenance.

Yes, we operate a dedicated B2B program. Hotel developers, procurement managers, and contractors outfitting new properties benefit from exclusive wholesale volume discounts. We also offer free site surveys and security consultations during the construction phase to ensure doors are prepped correctly for smart lock installation.

Orbita smart locks offer multiple, highly secure access methods tailored to your property's needs. Depending on the model, doors can be unlocked using Fingerprint biometrics, Bluetooth (via smartphone app), WeChat Mini Programs, and high-frequency MIFARE® RFID cards. Furthermore, every lock is equipped with a concealed mechanical cylinder, allowing management to use a traditional master key for emergency overrides. 

Our electronic locks are highly versatile and engineered to fit almost any commercial or residential door. They are fully compatible with wooden doors, solid steel doors, fire-rated doors, and aluminum profile doors. Our mortises support standard door thicknesses ranging from 35mm to 65mm. During our site survey, our Nairobi technical team evaluates your specific doors to ensure a flawless, secure fit. 

Orbita locks are built for extreme endurance. They are manufactured using premium 304 stainless steel and solid brass, treated with advanced PVD (Physical Vapor Deposition) technology. This makes our hardware highly resistant to rust, corrosion, fading, and sea-salt moisture making them the absolute best choice for coastal resorts and high-humidity environments. Our handles are rigorously tested to withstand over 800,000 press cycles. 

Orbita takes digital security as seriously as physical security. Our systems use advanced AES-128 encryption on our MIFARE® cards, making them virtually impossible to clone with standard RFID copiers. Additionally, our Bluetooth and app-enabled locks utilize military-grade data encryption to prevent unauthorized remote access, ensuring your guests and property remain completely secure. 

No, standard Orbita hotel locks do not require an active Wi-Fi connection to operate. Access permissions (like check-in and check-out times) are written directly onto the encrypted keycard at the reception desk. Even our advanced Bluetooth models communicate directly with the guest's smartphone locally. This means your doors will continue to function perfectly even if your hotel's internet or network goes down. 

Every Orbita smart lock features a built-in audit trail system. Management can easily download the lock's history using a data-gathering card or a handheld terminal. This generates a report of the last 1,000 unlocking events, showing exactly whose card, fingerprint, or mobile key opened the door and at what precise time. This is an essential tool for monitoring staff activity and resolving guest disputes. 

If a guest loses their key card, your front desk can immediately issue a replacement card with a new secure code. The very first time the guest taps the new card on their door, the lost card is automatically deactivated by the lock. This guarantees that if the lost card is found by an unauthorized person, it is completely useless and cannot grant access to the room.